GAV policies and documents
Internal rules, standards and procedures governing training, assessment, certification, dog welfare and the handling of inquiries.
2. How the document library is organized
Each document's card should contain:
- Title.
- Number or internal code.
- Status.
- Date of approval.
- Date of last update.
- Responsible person or body.
- Version number.
- Link to the related procedure.
- Archive of previous versions.
3. Document statuses
In force
The document is approved and applied in practice.
Under review
The document remains in force but an update is being prepared.
Draft
A draft that is not applied as a binding policy.
Suspended
The document is temporarily not applied.
Archive
An outdated version kept only for history.
4. Main policies
A catalog of documents being prepared for approval. None of them is in force yet.
1. Admissions Policy
Rules for admission to a program.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
2. Training and Documentation Policy
Requirements for training and training records.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
3. Assessment and Certification Policy
Rules for the final assessment and issuing of a certificate.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
4. Reassessment Policy
Rules for reassessment.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
5. Suspension and Revocation Policy
Suspension and revocation of status.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
6. Dog Welfare Policy
Welfare and safety of dogs.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
7. Complaints Policy
Handling of complaints.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
8. Appeals Policy
Review of decisions.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
9. Conflict of Interest Policy
Conflicts of interest of trainers and assessors.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
10. Data Protection and Confidentiality Policy
Handling personal and medical data.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
11. Certificate Registry Policy
Keeping the register and changing statuses.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
12. Retirement and Transition Policy
Retirement of a dog and a change in the format of support.
Code: will be assigned after approval
Date of approval: not approved
Date of update: not specified
5. Admission policy
Future content of the document:
- Criteria for reviewing an application.
- Assessment of functional tasks.
- Assessment of the dog.
- The right to refuse admission.
- No guarantee of acceptance.
- Possible alternative recommendations.
- Requirements for the accuracy of information.
- Confidentiality of the application.
6. Training and documentation policy
- A mandatory individual plan.
- Recording sessions.
- Recording progress.
- Level of prompting.
- Video and materials.
- Changes to the program.
- The client's responsibilities.
- The trainer's responsibilities.
- Retention of records.
- Correcting errors in documentation.
7. Assessment and certification policy
- A separate assessment protocol.
- Behavior check.
- Check of special tasks.
- Assessment of the handler.
- Welfare assessment.
- A written result.
- Conflict of interest.
- Possible outcomes.
- No automatic certification.
- Recording the assessor.
8. Reassessment policy
- The frequency is set by an approved policy.
- The date of the next check is recorded.
- Early reassessment is possible.
- The grounds may be a complaint or an incident.
- A missed reassessment may lead to suspension.
- New tasks may require checking.
- The result is recorded in the register.
9. Suspension and revocation
Temporary status
- Temporary status.
- Requires additional verification.
- The document must not be used as confirmation of current status.
- Possible reinstatement after the causes are resolved.
Terminated status
- Status terminated.
- The document is no longer valid.
- The record is kept in the history.
- The decision must have a basis and a date.
- An appeal is possible if the policy allows it.
10. Complaints and appeals
What counts as a complaint
Concerns an employee's behavior, quality of work, welfare, documentation or a breach of procedure.
What counts as an appeal
Concerns a specific decision:
- Refusal of admission.
- Assessment result.
- Refusal of certification.
- Suspension.
- Revocation.
- Refusal to restore status.
11. Conflict of interest
- The primary trainer taking part in the final assessment.
- Personal or financial interest.
- Family or business ties.
- Pressure on the assessor.
- Changing a result without a procedure.
- Duty to disclose the conflict.
- Recording how it was resolved.
12. Data protection
- Minimizing the data collected.
- Restricting access.
- Separate protection of medical information.
- A ban on publicly disclosing a diagnosis.
- A limited public register.
- An access and change log.
- Retention periods are set by a separate approved policy.
- The client's right to request correction of inaccurate data.
- Secure file transfer.
13. Certificate register
- A unique number.
- Current status.
- Change history.
- Date of issue.
- Date of reassessment.
- Assessor ID.
- A limited public data set.
- No editing without a log entry.
- Separation of public and internal information.
14. Version management
The table shows the current status of the policy documents.
| Document | Version | Status | Date of approval | Date of update | Approved by | Archive |
|---|---|---|---|---|---|---|
| Admissions Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Training and Documentation Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Assessment and Certification Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Reassessment Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Suspension and Revocation Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Dog Welfare Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Complaints Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Appeals Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Conflict of Interest Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Data Protection and Confidentiality Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Certificate Registry Policy | not assigned | draft | not approved | not specified | not approved | no archive |
| Retirement and Transition Policy | not assigned | draft | not approved | not specified | not approved | no archive |
15. Document archive
- An old version is not deleted without a trace.
- The date it ceased to apply is stated.
- There must be a link to the current document.
- An archived file must not be presented as in force.
- Corrections are recorded.
- Significant changes must have a description.
16. Who approves documents
17. Report an error
A user may report a contradiction between pages, an outdated version, a broken link or an unclear wording.
18. Legal note
Want to learn more about GAV's assessment, welfare or management?
Assessment standards, the dog welfare policy and the organization's management structure.