GAV International Service Dog TrainingRegistered in Wyoming, United States
GAVGAVService Dog Training
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Information for organizations

Certificate verification, confirmation of a team's status and official requests about GAV training programs.

2. What GAV can confirm

  • The existence of an entry in the internal register.
  • Certificate number.
  • Current status.
  • Date of issue.
  • Date of the last check.
  • Date of the next reassessment.
  • Program type.
  • The fact that the final assessment was passed.
  • Assessor ID.
  • The fact of suspension or revocation.
  • A limited list of confirmed tasks, if the policy allows it.
GAV confirms only information recorded in its own records. The organization does not confirm a diagnosis, medical necessity or a team's legal status beyond its internal procedures.

If training or a separate in-person stage took place at a partner site, GAV can confirm the format of the center's and specialist's involvement within the available internal records. A partner center does not independently confirm GAV certificates.

3. Verifying GAV documents

Basic verification is publicly available by document number on the "Document verification" page. For extended information, send an official request to [email protected] stating the document identifier. In its reply, within the information the organization may disclose, GAV may confirm:

  • Whether the entry exists.
  • Whether the status is active.
  • The handler's name or initials in limited form.
  • The dog's name.
  • The last digits of the microchip.
  • Date of issue.
  • The reassessment date.
  • Assessor ID.
  • The status history to the permitted extent.
Document verification

4. What data is not disclosed publicly

  • Diagnosis.
  • Medical documents.
  • Passport details.
  • Full microchip number.
  • Address.
  • Phone.
  • Personal email.
  • Detailed health history.
  • Trainers' internal notes.
  • Videos of sessions.
  • Personal data of third parties.

Additional information may be provided only where there is a lawful basis, the client's consent or another permissible reason.

5. Official request

What the organization's representative must provide:

  • Full name of the organization.
  • Country.
  • Name and position of the employee.
  • Corporate email.
  • Certificate number.
  • The handler's name.
  • The dog's name.
  • Purpose of the verification.
  • A specific list of the information requested.
  • The deadline by which a reply is needed.
  • An attached request on letterhead, if available.
Send an official request

6. Verification of the sender

GAV may:

  • Check the corporate domain.
  • Ask for confirmation of the position held.
  • Contact the organization through official channels.
  • Request an additional letter.
  • Limit the scope of the data disclosed.
  • Refuse to provide information if the legitimacy of the request is in doubt.

To verify the sender, GAV may request a letter from a corporate email or additional confirmation of authority.

7. Possible GAV responses

Response 1

Certificate is valid

The entry exists, the status is active, and no mandatory reassessment has been missed.

Response 2

Certificate is temporarily suspended

The document must not be used to confirm current status.

Response 3

Certificate is revoked

The document is no longer valid.

Response 4

Entry not found

The number is not in the register or the document was issued before the digital system was launched.

Response 5

Additional verification required

The information is incomplete, contradictory or needs confirmation.

Response 6

Request declined

There is insufficient basis for disclosing data or the organization is not confirmed.

8. How to recognize a suspicious document

Signs of a suspicious document

  • The number does not match the GAV format.
  • The QR code leads to a different domain.
  • The data does not match the register.
  • Unconfirmed accreditations are stated.
  • The document promises lifetime validity without reassessment.
  • The date of issue is missing.
  • The assessor ID is missing.
  • The logo or structure of the document has been altered.
  • Personal emails are used instead of the official channel.
  • The document contains spelling or factual errors.
  • The status in the register differs from the document.
Report a suspicious document

9. What a certificate does not confirm

Legal note. A GAV certificate does not confirm:
  • a diagnosis;
  • a degree of disability;
  • medical necessity;
  • the right to fly;
  • the right of access to a specific premises;
  • compliance with the law of any country;
  • recognition by a specific airline;
  • lifetime status;
  • the absence of future incidents;
  • external accreditation, unless it is expressly stated and confirmed.

A GAV certificate confirms completion of internal training and assessment procedures. The decision on access, carriage or recognition is made by the relevant organization under applicable law.

10. Verifying tasks

  • GAV can confirm only tasks that have been recorded and assessed.
  • Task wording may be provided to a limited extent.
  • Medical details are not disclosed.
  • New tasks are not considered confirmed without additional assessment.
  • Incidental behavior is not a special task.

Requirements for special tasks

11. Verifying the assessor

  • Each assessor has an internal ID.
  • The assessor's participation in an assessment is recorded.
  • A possible conflict of interest is documented.
  • The ID can be confirmed on an official request.
  • The employee's personal data is disclosed only to the permitted extent.

The GAV team

12. Status history

Possible events in a team's history:

  • Issue.
  • Confirmation of status.
  • Reassessment.
  • Change of program.
  • Temporary suspension.
  • Reinstatement.
  • Revocation.
  • The dog's retirement.
Status changes must be recorded with a date and a reason in the internal log.

13. Confidentiality

  • A request is handled only by authorized employees.
  • Data is not published.
  • The organization must request only the necessary amount of information.
  • Documents must not be sent over insecure channels without need.
  • Medical information requires enhanced protection.
  • The fact of a request may be recorded in the team's file.

14. Response time

The response time depends on the completeness of the request, the need to verify the sender and the amount of information requested. Stated urgency is taken into account but does not guarantee a reply by a specific date.

15. Contact details

Official email

[email protected]

Official requests from organizations can be sent directly to [email protected]. Recommended subject line: Certificate verification request.

Official channel

Contacts page

Requests can also be sent via the GAV contacts page, stating that the inquiry relates to document verification or an official request from an organization.

The response time depends on the completeness of the request and the need to verify the sender — a specific reply date is not guaranteed.

16. Frequently asked questions

Can a certificate be confirmed by phone?

No. Confirmation is made only through official channels — an email request stating the document identifier — to avoid disclosing data without verifying the identity of the requester.

Why does the register not show all the data?

Public verification is deliberately limited to protect client confidentiality. More complete information is provided only on an official request where there is a basis.

What should I do if the QR code does not work?

Use the certificate number to verify on the "Document verification" page or send an official request via the contacts if doubts remain.

Can a medical diagnosis be requested?

No. GAV does not disclose diagnoses or details of health through this channel under any circumstances.

What does a suspended status mean?

The document must not be used to confirm the team's current status until a further decision. The public reason for suspension is not disclosed.

Can an organization reach a decision different from GAV's position?

Yes. GAV confirms only its own records, and the final decision is made by the organization itself under its own rules and the law.

Need to verify a certificate or send an official request?

Public verification is available by certificate number. For extended information, use an official request via the contacts.

Document verification Send a request Assessment standards